Support Policy Page

1. Contact Information:

Customer Support Email: order@cdl.tv

Customer Support Phone: +91 93109 60475 (Available on What's App also)

2. Response Time:

Email: We aim to respond to emails within 24 hours during business days.

Phone: Expect to reach a customer support representative during business hours.

Chat: Instant response during specified hours.

3. Issue Resolution Time:

We strive to resolve common issues within 48 hours.

Complex issues may require additional time, and we will provide regular updates on the progress.

4. Support Channels:

Email: General inquiries and support requests.

Phone: Urgent matters and immediate assistance.

Live Chat: Quick queries and real-time support during business hours.

7. Refund and Return Policy:

Refer to our Shipping and Return Policy for detailed information on eligibility and procedures.

9. Privacy and Security:

Rest assured that your personal information is treated with confidentiality. Refer to our Privacy Policy for details on data security.

10. Escalation Process:

If you are unsatisfied with the initial resolution, contact our escalation team at info@cdl.tv or call us at +91 93109 60475 for further assistance.

11. Feedback Mechanism:

We value your feedback! Share your thoughts and feedback on our review section.

12. Language and Communication Style:

Customer support is provided in English and Hindi Language only. Our communication style is professional, courteous, and empathetic.

13. Holiday and Special Event Support:

Support hours may vary during weekends, holidays or special events. 

14. Updates to the Support Policy:

This support policy may be updated periodically. Stay informed about changes through our website and notifications.

Thank you for choosing Charuvi Design Labs Pvt Ltd. We are committed to providing exceptional support to ensure your satisfaction with our products and services.